Privacy Policy iwin88 –
Member Information Protection

Iwin88 takes our responsibility towards members' personal data privacy seriously. We understand that your trust is our most valuable asset, and protecting your personal information is at the core of that commitment.

This Privacy Policy is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. It describes our practices for collecting, storing, using, and disclosing your personal information when you use the iwin88 platform.

We encourage you to read this document together with Terms & Conditions us for a comprehensive picture of how our platform operates and protects your interests.

Iwin88 collects personal information through several channels — directly from you during registration and platform use, automatically through tracking technologies, and via trusted third parties such as payment providers.

Information you provide directly:

• Full name, date of birth, and ID card or passport number during the KYC process.
• Email address, mobile number, and residential address for communication and verification purposes.
• Payment method details such as bank account numbers or e-wallet accounts registered in your name.
• Any communications you send to our customer support team.

Information collected automatically:

• Technical data includes IP address, device type, operating system, and web browser version.
• Activity logs such as pages visited, games played, and time spent on the platform.
• General location data based on IP address for regional verification purposes.

Collected information is used solely for legitimate purposes necessary to operate the iwin88 platform efficiently and securely. We will not use your data for any other purpose without your consent.

• Account Management: Create, verify, and maintain your member account.
• Transaction processing: Process deposits, withdrawals, and all financial transactions promptly and securely.
• Fraud prevention: Detect and investigate any suspicious or unusual activity in your account.
• Legal compliance: Fulfil reporting obligations to the relevant authorities.
• Service improvement: Analyse usage patterns to enhance the user experience and improve platform features.
• Marketing communications: Send relevant promotional offers and updates — you may unsubscribe at any time via your account settings.
• Customer support: Resolve any enquiries, complaints, or technical issues you encounter.

Iwin88 does not sell or rent members' personal data to any party for commercial marketing purposes. However, we do share certain information with trusted third parties in the following circumstances:

• Service providers: Payment processing companies, game software providers, and cloud service providers that help us operate the platform — all of whom are bound by strict confidentiality agreements.
• Legal authority: Required information may be disclosed to law enforcement agencies or regulatory bodies when mandated by law.
• Fraud prevention: Certain data may be shared with industry security partners for the purpose of detecting and preventing fraud across platforms.

Iwin88 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or misuse.

• 256-bit SSL Encryption: All data transmitted between your device and iwin88 servers is encrypted using the highest industry standards.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorised access.
• 24/7 Monitoring: A continuous security monitoring system that detects and responds to any threats in real time.
• Secure data centres: Data is stored in certified data centres that comply with ISO 27001 international security standards.
• Regular audits: Independent security audits are conducted periodically to ensure our systems continually meet the latest standards.

While we take reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take precautions by using a strong password and not sharing your login credentials.

Iwin88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance cookies: Gather information about how you use our platform to help us improve our services.
• Functional cookies: Save your preferences such as language and display settings to deliver a more personalised experience.
• Analytics cookies: Used to understand overall usage patterns and improve platform design.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

As an international online platform, your personal data may be processed and stored on servers located outside Malaysia. In such cases, iwin88 ensures that all data transfers are carried out with adequate protection in place.

We only transfer data to countries or regions that provide an equivalent level of data protection, or by imposing appropriate contractual safeguards. All cross-border data transfers comply with the provisions of Malaysia's Personal Data Protection Act 2010.

Under the Personal Data Protection Act 2010 and iwin88's policies, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Amend or update information that is inaccurate or outdated.
• Right to erasure: Request the deletion of your personal data under certain circumstances.
• Right to restrict processing: Request that we restrict how we use your data in certain situations.
• Right to data portability: Receive your data in a machine-readable format.
• Right to object: Object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact our data protection team via customer support. We aim to respond to all valid requests within 14 business days.

The iwin88 platform is not intended for individuals under the age of 18. We do not knowingly collect or store any personal data from minors.

Should we discover that personal data from a minor has been collected without valid parental or guardian consent, we will take immediate steps to delete that information and terminate the associated account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our data protection team is available to assist you 24 hours a day, 7 days a week.

You can reach us via the live chat function in the app or your account portal. All privacy-related inquiries are handled with full confidentiality and responded to within the stipulated timeframe.

Iwin88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to members via email or in-app notification.